> ## Documentation Index
> Fetch the complete documentation index at: https://docs.practicemate.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Create your first Email Template

> Build a simple birthday Email Template with a subject, preview text, body copy, Template Variables, preview, and test send.

In this guide, you will build a simple Email Template for:

**A birthday message from your practice.**

It is a gentle example, but it introduces the main parts of the Email Template editor: the Template name, fixed subject line, preview text, body content, Template Variables, Preview, Test, and Save.

## Before you start

In the sidebar, under **Comms**, select **Templates**.

Select **New Email Template**.

PracticeMate opens a blank Email Template editor.

<img src="https://mintcdn.com/practicemate-6786ac90/dQtY-qC7GbSk035n/images/templates/new-email-template-start.jpg?fit=max&auto=format&n=dQtY-qC7GbSk035n&q=85&s=c0ba0de56d00f1931e1d1d6c75d755d0" alt="A blank new Email Template editor showing the Template title, From address, Subject, Preview, body area, Preview, Test, and Save buttons." className="rounded-lg border" width="880" height="560" data-path="images/templates/new-email-template-start.jpg" />

## Name the Template

Select the title at the top of the page and enter:

**Birthday Email**

The name is for your practice team. Patients do not see it.

<Tip>
  Use a name your team will recognise later. **Birthday Email** is clearer than
  **Email 1** or **Test birthday**.
</Tip>

## Add the Email details

The Email editor has four fields above the body.

**From** uses your Practice Email settings.

**Reply-To** is available when your practice sends from an active BYO Email Domain.

**Subject** is the line patients see in their inbox.

**Preview** is the short snippet many inboxes show beside or under the subject.

For this guide, use:

* **Subject**: Happy birthday from your practice
* **Preview**: A short birthday message from your practice team.

<Warning>
  Email subject lines and preview text are fixed plain text. Do not use Template
  Variables in these two fields. Add Template Variables in the Email body
  instead.
</Warning>

## Write the greeting

Click into the body area and start with:

**Hi**

Then type **@** to open the Template Variable menu.

Choose **Patient.FirstName**.

<img src="https://mintcdn.com/practicemate-6786ac90/dQtY-qC7GbSk035n/images/templates/email-variable-menu.jpg?fit=max&auto=format&n=dQtY-qC7GbSk035n&q=85&s=6b6ad257bcdc41176db4b5270213b288" alt="The Email Template body with the Template Variable menu open, showing Patient.FirstName, Patient.LastName, Patient.Email, Patient.DateOfBirth, Practice.Name, and Patient.FullName." className="rounded-lg border" width="880" height="560" data-path="images/templates/email-variable-menu.jpg" />

This inserts a variable pill into the message. When the Email is sent, PracticeMate replaces it with the patient's first name.

Continue the message:

> Wishing you a very happy birthday from the team at Practice.Name.

Insert **Practice.Name** with the same **@** menu.

<img src="https://mintcdn.com/practicemate-6786ac90/dQtY-qC7GbSk035n/images/templates/email-body-with-variables.jpg?fit=max&auto=format&n=dQtY-qC7GbSk035n&q=85&s=cffacb6a8ef8f513974af2093c15abbb" alt="The Email Template editor showing a birthday Email body with Patient.FirstName and Practice.Name Template Variables inserted." className="rounded-lg border" width="880" height="560" data-path="images/templates/email-body-with-variables.jpg" />

## Add more structure if needed

For a simple Email, plain paragraphs are enough.

If you want to add headings, lists, images, buttons, sections, dividers, or reusable Template Components, type **/** on a blank line.

For this first Template, keep the Email short and easy to read.

<Tip>
  A birthday Email does not need much. A warm greeting, one short message, and a
  sign-off is usually enough.
</Tip>

## Compare with the example Birthday Email

Your practice may already have a **Birthday email** Template. It shows the same idea with a logo, body copy, image, and sign-off.

<img src="https://mintcdn.com/practicemate-6786ac90/dQtY-qC7GbSk035n/images/templates/birthday-email-editor.jpg?fit=max&auto=format&n=dQtY-qC7GbSk035n&q=85&s=b5f42e84d9348d7d992dffc32cf9045c" alt="The Birthday email Template open in the Email Template editor, with subject, preview text, logo, Patient.FirstName variable, birthday copy, image, and sign-off." className="rounded-lg border" width="880" height="820" data-path="images/templates/birthday-email-editor.jpg" />

## Preview the Email

Select **Save** first, then select **Preview**.

Preview shows the saved Email as a patient might see it, including the inbox-style subject and preview text. You can switch between **Mobile** and **Desktop**.

<img src="https://mintcdn.com/practicemate-6786ac90/dQtY-qC7GbSk035n/images/templates/email-preview-dialog.jpg?fit=max&auto=format&n=dQtY-qC7GbSk035n&q=85&s=9d1d55541dce68b2b3ea28a3b4bb8f33" alt="The Email Preview dialog showing Mobile and Desktop options, the inbox-style subject and preview text, and the rendered Email body." className="rounded-lg border" width="1135" height="998" data-path="images/templates/email-preview-dialog.jpg" />

Preview renders the saved Template. If you have made changes, save before previewing so the Preview matches your latest draft.

## Send a test Email

Select **Test**.

Enter an Email address for yourself or another team member, then send the test.

<img src="https://mintcdn.com/practicemate-6786ac90/dQtY-qC7GbSk035n/images/templates/email-test-dialog.jpg?fit=max&auto=format&n=dQtY-qC7GbSk035n&q=85&s=39cdd3755a8823ae86615099ef1254c1" alt="The Send test Email dialog showing the Email address field, Credit notice, sample Template Variable notice, Cancel button, and Send test button." className="rounded-lg border" width="1135" height="998" data-path="images/templates/email-test-dialog.jpg" />

Test Emails use sample Template Variable values. They are helpful for checking the wording, layout, subject, preview text, and links before sending to patients.

A test Email uses 1 Credit.

## Save the Template

When the Template reads well and the test looks right, select **Save**.

<Check>You have built your first PracticeMate Email Template.</Check>

Saving creates the first version of the Email Template. If you edit and save the Template again later, PracticeMate adds another version to its Version history.

Open **Version history** from the **...** menu on a Template card. It lets you preview earlier saved wording and restore it if your practice needs to return to it.

## What you learned

You used:

* a clear Template name
* a fixed subject line
* fixed preview text
* Email body copy
* the **@** menu for Template Variables
* the **/** menu for Email blocks
* **Preview**
* **Test**
* **Save**
* **Version history** as a way to return to earlier saved wording

Next, create [your first SMS Template](/templates/first-sms-template).
